Today, customers require social proof before they make a purchase decision. In fact, a Nielsen study shows that 88% of consumers buy products based on recommendations from people they know. This proof comes from customer stories – the experiences people share about your brand.   Here’s the most important thing – customer stories validate your product’s...Read More

A passionate learner, marketer and storyteller, Aditya finds joy in the exploration of change and transformation across industries, geographies, and cultures.   With an extensive background in strategy and branding at JWT, Ogilvy, and iflix/WeTV Malaysia, followed by Lazada in Southeast Asia, he has mastered the science behind marketing while skillfully employing the narrative magic of...Read More

Knowing how your customer feels could be the key to building a lasting relationship with your brand. While there is a lot of steadfast data available, digital distances and cultural differences make it hard for marketers to understand how people really feel. Technological advancements are making it possible to overcome this complexity. In this article,...Read More

Two recent adverts tugged at heartstrings and brought forth fond memories of the nineties in the Indian diaspora. The first ad, launched in July 2023, celebrated India’s ‘social network’ with the popular tea brand – Red Label, which had teamed with Ogilvy’s creative team to pay homage to social networking – online and offline. Close...Read More

Recently, I had a disappointing interaction with the customer service of a well-known brand. I had purchased a laptop from a reputed electronic store, and despite their initial setup, the system failed to boot upon delivery. I reached out to customer service multiple times, and after much persistence, an executive finally came to address the...Read More